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Shipping

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Shipping

Beyond our standard couriers (e.g., DHL, UPS, USPS, FedEx, TNT, et.c), our suppliers use their own shipping methods: AliExpress, Standard Shipping, China Post Registered Air Mail, EMS, DHL, FedEx, Singapore Post, TNT, UPS, USPS. Our system automatically selects the cheaper yet most consistent and fastest delivery option during checkout. Oberlo does its best to hand-pick only experienced suppliers to join its supply marketplace.

Indicative Shipping Methods and Delivery Times

Based on your shipping needs, AliExpress offers a variety of shipping companies for you to choose from:

Shipping Type

Shipping Company

Delivery Time

Weight

Successful Delivery Rate

Express Delivery

EMS

5-10 days to the US and most European countries

Less than 30kg

Good

Express Delivery

DHL

UPS

FedEx

TNT

SF

3-7 days to the US and most European countries

No limit

Very good

Postal Service

Air Mail (China Post)

10-20 days to the US and most European countries

Less than 2kg

Medium

Please, be advised that:

  1. A customer may ask for a faster delivery with an extra fee by adding a note during checkout process.
  2. Note that factors such as weather, delayed logistics, and customs clearings may have an impact on the delivery time.
  3. High-demand seasons (e.g., Christmas) increase delivery times and extra shipping fees may be charged. In any case, the customer will be updated promptly and we will make them aware of the delivery time and additional cost (if any) before we start the process of his order. The customer will receive a notice regarding the time and any additional cost within 3-5 days and holds the right to cancel the order within 24 hours after our notification without any cost. If the customer does not respond to our notice, we assume that he agrees with the delivery time and any additional charges, and we then process the order.

For example, orders made after November 26th will unlikely arrive before December 25th. Please be aware of this. Order cancellations must be made within 24 hours after the order is placed.

ePacket shipping

ePacket delivery gives customers end-to-end tracking at no additional cost, allowing them to easily monitor and locate their package on official websites such as EMS and USPS. Any undeliverable mail is returned for free as well, which means merchants will have no issues refunding customers that never receive their purchase.

ePacket is a shipping option offered by merchants in China and Hong Kong. It allows these merchants to provide a fast and affordable shipping option for light packages. Over the years, ePacket has expanded into 30 other countries such as Canada and Australia.

Custom Duties

Please be advised that import duties may occasionally apply upon arrival of items at the buyer's destination country. In this case, customs will contact you and alert you that import duties are required before item(s) is/are released to you, the buyer. The buyer assumes import duties if required by their own country. To legally help reduce chances of getting charged unnecessary costs for import duties, orders with multiple items are usually shipped separately.

Delivery times

Depending on the customer's payment provider, security verification may take up to 24-48 hours to be completed. Once verification is completed, an e-mail confirmation will be sent to the customer's e-mail.

All deliveries are tracked and tracking numbers will be provided to the customer's e-mail on file within 1-3 days (rarely in 5 days) after payment verification is completed. Item(s) will already be in transit when carrier and tracking information is provided.

Please read estimated shipping time frames below for your particular region.

If we are unable to ship to your particular destination, we will refund your payment in full within 72 hours along with an e-mail stating that we are unable to ship products to your country. We apologize in advance if we are unable to ship items to your country.

Items are processed through our sorting facilities and shipped within 5-7 days after payment verification is completed. Every purchase will have a tracking number.

Estimated arrival times may vary based on several different factors such as delayed logistics, weather issues, and customs’ clearings. These can impact delivery times.

On average, barring shipping issues mentioned above, the customer will receive the item within 25-35 days for international shipping. However, a few may arrive sooner and some can also arrive up to 49-59 days at most (this is not the norm).

Estimated Time of Arrival by Regions

Please note that some recipient destinations may add 5-7 days to the below estimations to clear customs. Note that factors such as weather, delayed logistics, and customs clearings may have an impact on the delivery time.

West/Northern/South EU: 14-28 days on average (34-49 days at most in some remote areas).

Western USA (Pacific Time Zone)/Canada (Vancouver): 14-28 days on average (up to 39 days in some rural locations).

USA (Central/Midwest/Mountain Time Zones): 14-28 days on average (34 days at most in some remote areas).

USA (East Coast/Atlantic): 14-28 days on average (34 days at most in some remote areas).

Central EU/Russia: 14-28 days on average (34-49 at most in some areas).

Central America (Mexico City): 14-28 days on average (39 days at most in some areas).

South America: 21+ business days (34-49 days at most in some remote areas).

Mainland China: 5-10 business days on average.

North East Asian Region (Japan/South Korea): 14-21 days on average (21 days at most).

South East Asia/South Asia (India/Pakistan): 14-21 days on average (outside of Borneo).

Australia/New Zealand: 14-28 days on average (up to 39 days in some rural locations).

African Continent: 21+ business days on average (34-60 days at most in some areas; 21-35 days on average for Johannesburg/Cape Town area).

Saudi Arabia/Dubai: 21+ business days on average (34-60 days at most in some areas).

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Read also:

• Estimated Time of Arrival by Regions (scroll down the page)

Refund & Return Policy

Privacy Policy

Estimated Arrival Time by Regions

Terms of Service

More help?

TOOL: Track Your Order

FAQs

Support Portal

More info?

Contact Us